ANSWERS TO FREQUENTLY ASKED QUESTIONS
We welcome your questions.
Here is a quick FAQ.
We are the same Love's BBQ in operation since 1948.
We use Paypal for all online payments.
If you wish to pay by check, please use our mail order form.
Sorry, but at this time we are not able to accept credit cards except through Paypal.
We do not accept walk-in orders.
All order confirmations are made by Paypal.
You will not receive a separate order confirmation from us.
All sales will be shipped to locations within the U.S. with free shipping except for Alaska and Hawaii.
Please contact us directly for special pricing for shipments to other locations.
It may take a week or two for you to receive your shipment. Please be patient.
Please contact us first if you have any problems with ordering, payment, or shipping.
We especially want to hear from you if you find any product damage in the shipment.
We will replace damaged product free of charge.
We cannot accept returns or exchanges of food products.
We are considering production and sales of some of our other products, such as our beans. Please be patient.
Our recipes are proprietary. We cannot send them to you. We hope to start offering products that we do not currently sell. Please be patient.
We will answer your e-mails as promptly as we can, but please be patient.
Our customer service representatives are in California. It may take us a day or two to reply.
Please contact us through our Contact Us page if you have any questions.
If you call us, please tell us your e-mail address in your message so we may reply by e-mail.
By ordering from us, or by contacting us by phone, e-mail, or the contact form on this website,
You are giving your consent to receive marketing e-mails from us.
Thank you for your support!