Last updated: January 18, 2016.
Collection and Use of Personal Information
We collect personal information from you if you place an order with us via PayPal® or using our mail order form, or if you contact us using our online contact form, or if you reply to our e-mail, or if you click a link on our e-mail. We ask you to provide contact and financial information directly to our payment processor PayPal® in order to purchase our products. PayPal® shares that information with us. From time to time, we share your e-mail address information with our e-mail marketing provider in order to market our products to you. Our web hosting company, payment processor, e-mail marketing provider, and other third parties automatically collect information from our visitors whenever you access our website, open or reply to an e-mail, or click a link in an e-mail. These activities are explained more fully below.
Server Logs. When you visit the website, our web hosting provider automatically receives certain information about you, such as your Internet Protocol (IP) address, the date and time of your visit, the type of browser you use, the Internet address of the website from which you linked directly to our website, and the website you visit when you leave our website. Our web hosting provider collects and stores this basic information about visitors in its server logs. We do not generally use this information about you, but we have access to it and could use it if needed or desired to improve our website, to gather broad demographic information about our visitors, and to track and compile general usage information to improve our website. We are not responsible for, and have no control over, any information such third parties may collect.
Contact Information. When you contact us via our online form, we ask you to provide contact information, such as your name, address, telephone number, and e-mail address, and if you provide it, we collect and store this information. We also collect and store such information if you purchase products from us using PayPal® or the mail order form on our website. We use your contact information to contact you in connection with your activities and transactions on our website, to respond to your inquiries, to process your payments, to ship products, and to market our products to you.
Payment Information. We use your payment information to bill and collect payment from you for your purchase of products on LovesBBQ.com, to ship products to you, and to market our products to you. We use PayPal® for our payment processing, and all information you provide online to make a purchase through our website is sent directly to PayPal® through their secure system. PayPal® sends us information such as your name, your shipment address information, your billing address, and your e-mail address. PayPal® does not send us your credit card or bank information. We receive information from PayPal® when it sends confirmation to us that payment was made, and when it sends your payment and shipment information to us so that we may ship your products. If you order products using the mail order form on our website, we collect and store your name, your address, your telephone number, your e-mail address, and your banking information as shown on the check you send us for payment. We may use all information collected from you to contact you, to improve our website, to market our products to you, or in any payment dispute. By making a purchase, or by engaging in any other kind of activity or transaction that uses payment information, you consent to our providing your payment information to our payment processors and other third party providers to support and process your activities and transactions. Those entities may include Paypal®, other payment processors, and banking institutions. Any of those entities may be authorized to use your payment information in accordance with our contracts with those providers and following their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. You agree that we may use and disclose all such information to such third party providers in the same manner in which we are entitled to use and disclose any information that we collect from you.
E-Mail Communications. We collect and store the content and header information of any e-mail communications you may have with our customer service representatives. We use those e-mail communications to address your questions and concerns, to reply to you by e-mail, to improve our website, and to market our products to you. From time to time, we may send you marketing e-mails through our e-mail marketing provider. We receive electronic confirmation when you open any marketing e-mail sent to you through our e-mail marketing provider. If you do not want to receive marketing e-mail from us, please click on the opt-out link on any marketing e-mail or register your opt-out preferences at www.ConstantContact.com.
Protection and Security of Personal Information
We use a variety of safeguards to protect your personal information against loss, theft, or unauthorized access or disclosure, including but not limited to password authentication, monitoring, auditing, firewalls, and encryption. Payment information that you send through Paypal® is secured and encrypted. However, contact information you send us through our online form on our website is not encrypted. Although we make every reasonable attempt to protect the personal information that you share with us, no transmission over the Internet can be guaranteed to be 100% secure. Also, please note that e-mail is not secure against interception. You are transmitting all such information over the Internet at your own risk. Once we receive your transmission, we make our best effort to protect its security on our systems. Although we do not directly control the third party providers that own and operate the servers on which we collect and store your personal information, our contracts with those companies obligate them to protect the security and integrity of your personal information as described above. Each time you make a purchase from LovesBBQ.com, you should remember to log out at the end of each session. You may also wish to close your browser window when you are finished. Those actions help to prevent others from accessing your personal information and correspondence if you share a computer with someone else or use a computer in a public place.
Access to Information
Our Website is intended for adults only, and we do not knowingly collect personal information from anyone under 18 years old.
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LOVE'S BARBECUE INC.
324 S. Diamond Bar Blvd.
Diamond Bar, CA 91765
Telephone (909) 979-3553